Children's Rights Officer

The Children's Rights Officer provides advice and support to children, young people and carers in relation to their rights. The officer also supports children and young people who are looked after to become involved in the decision making process.

Service Standards

In addition to adhering to the Children & Families Service Standards, they will:

• Respond to all telephone messages within one working day
• Respond to all email referrals within one working day
• Respond to all text messages within 3 hours
• Respond to written letters within 5 working days
• Offer to meet with a child/young person within 3 days of referral being made
• Visit all young people admitted to secure accommodation within five working days of admission
• Organise monthly forums for children and young people aged between 4 and 21 that are or have been Looked After by West Lothian Council
• Consult young people at the monthly forums on the planning, delivery and venues for meetings
• Involve young people in all aspects of their involvement with them by keeping regular contact throughout the course of any inquiry
• Consult with young people before ending the service on any given inquiry
• Provide copies of all written reports or communications and discuss these with young people to ensure what is written is being understood
• Ask whether young people consider these standards to be relevant and whether they believe the officer is meeting them with an annual customer survey - also ask about customers? satisfaction with the services
• Aim to deliver at least 95% customer satisfaction overall

Contact Details

Jill Keegan

Childrens' Rights Officer

Strathbrock Partnership Centre

189a West Main Street

Broxburn

01506 777329