Family Centres

The council has two family centres, which work in partnership with parents to offer support and care to young children, aged 0-5. The centres help families with social or health problems and places are allocated following a referral from social work, health or education staff.

• Emotional vulnerability
• Behaviour difficulties
• Challenges with parenting
• Developmental delay
• Learning impairment
• Communication problems
• Disability
• Depression or other mental illness
• Relationship difficulties

Family Centre Service Standards In addition to adhering to the Children & Families Service Standards, we will:

• acknowledge receipt of referrals within one week and advise the referrer when a service is expected to be available;
• allocate a named worker who will be the contact person within one week of a service becoming available.
• arrange to meet with parents/carers to agree an initial care plan within one week of a worker being nominated;
• confirm details of the service being offered, in writing, within one week of the above meeting;
• hold a service review within 3 months and at not more than 6-monthly intervals thereafter;
• involve parents/carers in all planning meetings and reviews;
• consult with parents/carers about plans for ending the service;
• ask for suggestions on how we can improve our service
• ask whether you consider these standards to be relevant to you and whether you believe we are meeting them with our annual customer survey - we will also ask about your satisfaction with our services. We aim to deliver at least 95% customer satisfaction overall.

Contact:

• Unit Manager Livingston Family Centre 5 Jackson Place, Eliburn Livingston EH54 6RH Tel 01506 775775 Fax 01506 775779 Email lfc@westlothian.gov.uk website (new window)

• Unit Manager Whitdale Family Centre 55b Whitdalehead Road Whitburn West Lothian Tel. 01501 744380