Children and Families Social Work

West Lothian Council's Children and Families social policy services are based in the community and provide support, advice and guidance to children and young people and their families.

We are responsible for promoting the welfare and safety of children and young people in a range of services. These include early years support, early intervention and school-based support services as well as teams which deal with children and young people about whom there are concerns, or who have or are affected by disability.

The Children and Families service aims to contribute to making sure that all children and young people in West Lothian are safe, nurtured, active, healthy, achieving, included, respected and responsible.

We will do this in partnership with children and young people, their families and carers, their communities and other relevant organisations. We aim to be open, honest and accountable, and to make best use of our resources through a competent and confident workforce.

Service Standards

We will:

• Treat all service users fairly, with courtesy and respect
• Respond promptly to all enquiries
• Offer appointments at convenient times and places, where possible
• Consult customers, publish the results annually and use these to improve services
• Respect confidentiality without compromising the welfare of children and young people
• Respond to complaints within 1 day and resolve them within 5 days, where possible
• Ensure that all staff are appropriately qualified or trained for their jobs

Documents

 Annual report Summary (46kb)

Contacts