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Telecare equipment provides a 24 hour telephone link between the service user and 'Careline' via the dispersed alarm, help button and other sensors. Careline establishes the nature of the problem and if required, contacts the keyholder or the emergency services.

Please note:

  • A telephone landline is required to allow connection to Careline

  • The Telecare equipment will be supplied to you FREE of charge and this includes the follow up support from Home Safety Service staff.
  • From 2nd April 2018, there will be a charge of £3.02 per week for the 24 hour, 7 day per week link to Careline who monitor and access help for you when required.

Is Telecare appropriate for you?

Use the Telecare self-check online tool, the tool asks 6-12 questions and will take about 5 minutes to complete.

Telecare Enquiry

If you would like more information or to apply for Home Safety Service Telecare, please complete the form below.

Customer Notice - We are currently experiencing issues with the Address Look Up on our online forms. This should be resolved shortly. Apologies for the inconvenience

    1. Are you applying for yourself or someone else?

      1. Please Provide:

    2. Applicant Details

    3. Address

    4. Your address
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      1. Your Address
        1. OSG Postcode Search (Custom drop-down list)

    5. Telephone

    6. Reason For Enquiry

    7. Is this equipment to help with end of life care? *
    8. Have you fallen in the last 12 months? *

    9. Keyholder Details

    10. We require contact details of at least one key holder. A key holder may be contacted at any time of the day or night by Careline to assist in an emergency or to relay important information regarding welfare or whereabouts.

      Keyholders may be family members, neighbours or friends and should ideally be able to attend (if required) within a recommended 45 minute maximum response time. Keyholder’s may be called at the service users request or if there is any alert from a Telecare sensor and you do not confirm all is well.

    11. Do you have a family member/friend/neighbour who can act as a keyholder? *
      1. Please provide their:
    12. Your application can not proceed at this stage without one keyholder, please telephone Home Safety Service to discuss this and seek further advice on 01506 771770.