Support at Home Service
Our structured 'Support At Home Service' aims to improve the experience for users by providing a single point of contact for adults and older people who require short term support in their own home.
The Support at Home Service was launched in October 2013 and incorporates the Home Safety Service, Crisis Care, Reablement, Domiciliary Care, Apetito frozen meals and the new Dementia Home Support Team.
Providing initial, short term support at home in order to allow an individual to build upon their skills and abilities and, in doing so, become as independent as possible.
Home Safety Service
Telecare equipment provides a 24 hour telephone link between the service user and Careline via their 'Lifeline' pendant and other sensors. Careline establishes the nature of the problem and, if required, contacts the keyholder or the emergency services.
Dementia Home Support Team
Providing initial, short term support at home in order to allow an individual to build upon their skills and abilities and, in doing so, become as independent as possible. This is especially aimed at service users who have had a recent diagnosis of dementia.
Personal care for service users with complex needs or palliative care.
Frozen meals delivered to the service user's door.
Also part of this group of services is a 24-hour service which works directly in partnership with Careline and assists anyone in West Lothian who has fallen, raises an alert through their Telecare equipment or is experiencing a crisis. The team will offer short term support in order to enable those in crisis to stay at home.
The Crisis Care Team can be contacted through Careline on 01506 418784.
Support at Home Services is working in partnership with the Scottish Fire & Rescue Service to encourage residents of West Lothian to have a free 'Home Fire Safety Visit'. Free Home Fire Safety Visit