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Support at Home Service

The Support at Home Service was launched in 2012 and incorporates the Home Safety Service, Crisis Care, Re Ablement, Domiciliary Care and Apetito frozen meals.

Older couple on sofa

Re Ablement

Using the Re Ablement approach, instead of carrying out tasks for you, Re Ablement will work with individuals in order for you to re-learn how to do the sort of activities needed for every day life. 

This will take place, on average, over a six week period during which time your progress will be reviewed on an ongoing basis.  This may mean the frequency of the support you receive throughout the duration of the Re Ablement program may change from time to time.

Home Safety Service

Home Safety Service offer a broad range of technology designed to keep someone safe at home or summon assistance in an emergency situation.  Services are mainly used by older people or people with disabilities but can also support people with significant health problems.  To find out more and apply, click here. link to page to apply

Domiciliary Care

Personal care for service users with complex needs or palliative care/end of life care.

Apetito Meals

Frozen meals delivered to the service user's door.

Crisis Care

Is a 24-hour service which works directly in partnership with Careline and assists anyone in West Lothian who has fallen, raises an alert through their Telecare equipment or is experiencing a crisis. The team will offer short term support in order to enable those in crisis to stay at home.
The Crisis Care Team can be contacted through Careline on 01506 418784.

The Crisis Care Team in partnership with the Scottish Ambulance Service have developed a falls pathway which can avoid the need for someone to be taken to hospital.  The Scottish Ambulance Service will complete an assessment to determine if it is appropriate to leave someone at home with the support of Crisis Care.

Fire Safety

Support at Home Services is working in partnership with the Scottish Fire & Rescue Service to encourage residents of West Lothian to have a free 'Home Fire Safety Visit'.  Free Home Fire Safety Visit


Contact Us

Telephone (during office hours) 01506 284440, select option 1.

Email -


Data Protection

All personal information is held and processed by West Lothian Council in accordance with Data Protection legislation. For more information, please refer to the Data Protection and GDPR page of the council's website or request a copy of the privacy notice by telephoning 01506 284440.