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Community Equipment Store

The Community Equipment Store provides a range of equipment, issued on loan, following an assessment of need by professional health and social work staff. Equipment is issued to a wide variety of people who require assistance in order to remain independent in the community. The equipment ranges from simple feeding, dressing and toileting aids (including a range of continence products) to more specialised beds and hoists.

What is the Community Equipment Store?

  • The Community Equipment Store (CES) is a jointly funded service between West Lothian Council and NHS Lothian
  • The service arranges the delivery, uplift and maintenance of equipment to support people with physical disability, frailty or following surgery to remain at home longer
  • The service also manages the delivery of continence products in West Lothian

How to contact the Community Equipment Store

  • The CES is located to the rear of St.John's Hospital in Livingston
  • Equipment Contact - 01506 523335
  • Continence Products Contact - 01506 523339
  • Fax: 01506 523336  -  Text: 07881 446632  -  Minicom: 01506 523334
  • Email: ces@westlothian.gov.uk

How do I apply?

  • To request an assessment for nursing equipment to support your care at home, such as a commode, or physiotherapy equipment to improve your mobility, such as a walking frame, please contact your local Health Centre.
  • To request an assessment for Occupational Therapy equipment to improve your ability to carry out daily living tasks, such as a raised toilet frame or a bath seat, please contact Social Work Duty on 01506 775666.
  • A range of small equipment is available without an assessment through the Occupational Therapy Self Selection option - see the Related Documents section on this page. Alternatively, please contact 01506 775608 or Social Work Duty on 01506 775666.

How much does it cost?

  • There is no charge for equipment provided by CES. Some items are provided for a limited time, e.g. a high chair for 4 months following an operation or illness.

Catalogue

  • We are considering making our equipment catalogue available online and information on this will be posted here as soon as possible.

Service Standards

  • All deliveries will be made within 3 working days of receipt of order at the CES, providing stock is available.
  • All collections will be made within 4 working days of receipt of request at the CES.
  • Emergency requests will be prioritised and delivered the same or next working day, providing stock is available.
  • Equipment will be clean, installed safely and, where appropriate, serviced according to manufacturer's recommendations.
  • If breakdowns cannot be repaired, the equipment will be replaced.
  • Instruction leaflets will be issued with equipment deliveries.
  • Complaints will be responded to within 3 working days.
  • A minimum of 42% of all stock issued will come from our cleaning and refurbishment activities.
  • All enquiries will be dealt with promptly and courteously and client confidentiality will be respected at all times.
  • We will measure our performance against our standards and expect high levels of customer satisfaction.
  • We will monitor, review and update the range of equipment available through the Community Equipment Store.
  • The Continence Delivery Service will meet the reasonable delivery requirements of clients including the use of discreet packaging.
  • Continence deliveries will be arranged in advance by telephone. Emergency requests for continence products will be delivered same or next working day if product is available.